Everything You Need To Know About the Refund Policy of GoDaddy:
Are you an existing customer of GoDaddy, or do you have plans to become one in the near future? Whatever the case, it is imperative to know what to expect if you ever need a refund. Therefore, this post is for people who desire to learn everything about GoDaddy’s Refund Policy.
Who is eligible for a refund?
You are eligible for a refund if you cancel the subscription within 30 days from the date of transaction for annual plans, and within 48 hours from the time of purchase for monthly plans. Note that monthly plans apply to all plans with a term less than one year, such as six-month and nine-month plans.
The transaction date, in this case, refers to the time you purchased any GoDaddy’s product or service. It includes the date of any renewal processed by the company, according to the terms and conditions of the corresponding product or service agreement. While a customer may cancel a product subscription at any time, GoDaddy will only process a refund, if cancellation happens within the stipulated refund timeframe.
Some products have special terms of refunds. They include;
I. The fee applicable to Ad Spend and search marketing is non-refundable for the current month. However, GoDaddy may refund future pre-paid months as well as next month additional.
II. For assisted service, cash is only refundable after the first three months.
III. In the absence of bids, the amounts spent on auction featured listings are refundable within the first 24 hours.
IV. If there are no bids, auctions, additional categories are refundable within the first 48 hours.
V. A get started service that has already been conducted is non-refundable. If it hasn’t been performed, you qualify for a refund within 30 days from the date of purchase.
VI. If GoDaddy hasn’t applied your domain backorder credit to an auction, the amount is refundable within 30 days from the transaction date. If it has been used, then it becomes non-refundable.
VII. Customers can cancel SEO and Social Media Management subscriptions any time, and the company will not bill them for the coming months. However, since the services have been delivered, you will not get a refund for the present and past months. A full refund only applies where a customer cancels the services within 48 hours of purchase or renewal.
VIII. For Sitelock, 911 customers are eligible for a refund if they cancel the service within 30 days from the transaction date. However, this is only applicable if you haven’t activated the product.
IX. For professional web design services, a 30% cancellation fee applies when in progress and a 70% cancellation fee when GoDaddy has delivered the site design for review. If it’s completed, the service is non-refundable.
X. For logo design, a 40% cancellation fee applies if the work is in progress. There is no refund if the artwork is complete.
The nature of a product/solution may render it non-refundable. For instance, security solutions with remediation service aren’t refundable upon the submission of a cleanup request.
Some products of the products that aren’t eligible for refunds include; cloud servers, office max bundles, redemption fees, appraisals, configuration add-ons, merchant accounts, premium domain names, and discount domain club and hosting connection paid apps.
Having this knowledge helps to avoid possible disappointments and disagreements when you request a refund, and things don’t go as you had wished. You are advised to check the refund policy of a particular product before buying it, so you know what you are putting yourself into.